2022-01 – 2024-06

Hubspot Specialist/Assistant

Branssen Webmasters

  • Implementing and configuring HubSpot accounts to suit clients’ specific needs

  • Creating and managing lead generation campaigns

  • Optimizing landing pages and forms for better lead capture

  • Automating workflows to nurture leads and improve marketing efficiency

  • Executing email marketing campaigns, including template design and scheduling

  • Assisting with content creation, such as blog posts and social media content

  • Analyzing data and generating reports on marketing performance

  • Managing customer data and interactions within the HubSpot CRM

  • Maintaining and updating website content using HubSpot’s CMS

  • Conducting A/B testing to optimize marketing strategies based on results

  • Continuously improving marketing efforts based on data-driven insights.

2020-10 – 2021-12

Shopify Manager

Stratus LLC

• Managing and overseeing all aspects of Shopify store operations

• Creating and optimizing product listings for better visibility and sales

• Handling inventory management and order processing

• Implementing effective marketing strategies to drive traffic and boost sales

• Customizing the store’s design and layout to enhance the user experience

• Monitoring website analytics and performance to identify areas for improvement

• Providing customer support and resolving inquiries or issues promptly

• Integrating third-party apps and plugins to enhance store functionality

• Keeping abreast of industry trends and implementing best practices for Shopify

• Collaborating with the team to develop and execute promotional campaigns

• Ensuring the store’s security and implementing measures to protect customer data.

 2014-06 – 2024-07

Graphic Artist/Video Creator/VA, Project Manager

Independent Contractor/Full-Time Home based

• In my role as a project manager, I excel in seamlessly managing multiple projects concurrently, serving as a highly effective liaison between web developers/designers, clients, and clientele. My ability to coordinate and communicate ensures smooth project execution and utmost client satisfaction.

• I have valuable experiences working as a project manager, overseeing two (2) accounts from the Web Design and Development industry based in Australia, along with two (2) digital marketing companies in the USA and one (1) in Canada. These opportunities have enriched my skills and provided me with diverse insights into managing successful projects across different regions.

• Providing support to clients across a wide spectrum of administrative and project management responsibilities, including handling various technical aspects.

• My expertise in SEO includes a solid foundation of basic knowledge, and my experience in link building is extensive, encompassing blog commenting, guest posting, and directory submissions. Additionally, I possess considerable skills in video SEO, having successfully submitted videos to various video-sharing platforms. Social bookmarking is also one of my areas of proficiency.

• I possess advanced skills in utilizing the WordPress platform, and I am experienced in effectively leveraging WordPress plugins, including SEOPressor, to enhance website performance and optimize SEO strategies.

2010-09 – 2014-05

Senior Technical Support Specialist/ Graphic Artist/Video Creator, Virtual Assistant

 

Independent Contractor/Part-Time Home based

 

• I have been providing invaluable assistance to a wide array of clients, with a significant focus on the Real Estate industry. My support extends to various back-office tasks, administrative duties, client support, and transaction coordination. Additionally, I am actively involved in all facets of marketing, ensuring my clients receive comprehensive and effective support to drive their success.

• I leverage my exceptional Graphic Design skills and proficient video production abilities to assist clients in crafting captivating marketing ads. From conceptualization to execution, I specialize in creating, re-creating, and skillfully editing a wide range of marketing materials, including brochures, flyers, posters, banners, tarpaulin, and videos. With a keen eye for detail and a commitment to excellence, I ensure that each piece of content perfectly aligns with the client’s vision and goals, helping them effectively reach their target audience and achieve outstanding marketing results.

• I take charge of managing and maintaining my clients’ Real Estate and company websites, ensuring seamless integration with IDX (Internet Data Exchange) functionality. Alongside this responsibility, I efficiently handle a wide range of related tasks, ensuring the websites are up-to-date, user-friendly, and optimized for a stellar online presence. My commitment to excellence ensures that my clients’ websites continuously deliver a positive user experience and drive their business growth in the competitive online landscape.

• Assisting customers with the installation and re-installation of their networking devices, providing comprehensive remote troubleshooting support for all inquiries related to their purchased equipment.

• Handling incoming customer calls seeking remote troubleshooting assistance for their purchased advanced networking device(s).

• Addressing escalated cases from lower level Product Support Representatives to effectively resolve customers’ concerns related to their purchased networking device(s).

2006-11 – 2010-09

Senior Technical Support Specialist/Supervisor

 

Synnergy, Davao City

• Providing comprehensive support to customers calling in for assistance with the installation, re-installation, or any troubleshooting required for their purchased networking devices.

• Handling customer calls requesting troubleshooting assistance for their purchased advanced networking device(s).

• Addressing escalated calls from lower level Product Support Representatives to effectively resolve any customer concerns related to their purchased networking device(s).

Major Achievements:

 

  • Earned the Top Performer Award in 2009 for outstanding performance.
  • Achieved the Top Performer Award in 2008, recognizing exceptional contributions.
  • Received recognition in 2007 with awards for Outstanding CSAT (Customer Satisfaction) and Productivity Performance.
  • Successfully regularized within just 3 months of deployment in 2006 due to excellent performance.